From the category archives:

Usability

Dear customer, sorry about that discount

July 7, 2011

When I logged into my Rogers account today I noted a special alert button. It led me to the following message: Does anyone else find this as funny (and sad) as I do?

Read on, my friend →

Am I missing something??

March 10, 2011

An observation about web usability (aka how to lose a customer quickly)

Read on, my friend →