Dear customer, sorry about that discount

by Alexa on July 7, 2011

When I logged into my Rogers account today I noted a special alert button. It led me to the following message:

We're pleased to squeeze more money out of you now!

Does anyone else find this as funny (and sad) as I do?

Tagged as: advise, captions, Customer service, customers, delight, delighted, Discount, internet service, internet service providers, previously, reduce, Rogers, rogers accounting, stop

{ 4 comments… read them below or add one }

1 Sandy July 8, 2011 at 10:54 am

I believe there is a LAW that says companies are obligated to honour an advertised charge, even though it might be erroneous — there is no excuse for companies to charge customers for their (the companies’) mistakes!

2 Alexa July 8, 2011 at 12:37 pm

Not sure the discount I was receiving was advertised. I feel like the little girl in the Ally commercial who doesn’t get a real pony.

3 Chris Peters October 19, 2011 at 2:11 pm

I believe they can actually do this, but I doubt it will keep their customers happy.

Maybe if enough people complain (or write about it), they will give you another discount to make it up with you ;)

4 Alexa October 19, 2011 at 2:37 pm

Chris, I like the way you think. ;)

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